Ordering & Miscellaneous Information
How to Order
Whether you're new to Kestrel Tool or an old friend of ours, you know there are multiple ways to purchase our tools. The most straight-forward way is placing an order on this website's store page, payable with any credit card or online payment method.
That being said, we do appreciate people who do not want to go that route, so feel free to order the old-fashioned way, with check or money order, as noted below.
Click Here to Buy Tools in our Online Store
When Can I EXPECT MY ORDER?
Our products are individually handcrafted in small batches. This means that they are made to order and is reflected in our order fulfillment time. Currently our date of delivery is 3-12 weeks after the order is made. If you need your order fulfilled sooner please contact us directly. We will try to accommodate your needs as best we can but generally do them in order, for fairness. I always tell folks that the sooner you place an order the sooner you’ll get em. Large orders tend to take longer, I might add.
If you simply MUST HAVE A GIFT RIGHT NOW, please consider ordering a gift certificate, which can be mailed quite quickly by our lovely US postal service.
You can email me at kestrelcharlie@gmail.com or call us at 1-360-468-2274 during business hours please (Monday to Friday 9AM-5PM PST)
I prefer email! I don’t have a phone in the shop and have limited time for responding to questions, and email makes it easier for me, unless you must talk in person for some reason.
We are small family-run business, so it may take us a day or two to respond to requests, and we appreciate your patience with that. We are not amazon.com and do not have a customer service department, but we appreciate your business and look forward to sending you tools.
Thanks!
Click Here to Download the Order Form
If you need a copy of your invoice please make a copy of your completed order form.
Fill out the form and e-mail to:
kestrelcharlie@gmail.com
or snail mail to:
Kestrel Tool
161 Sperry Road
Lopez Island, WA 98261
Payments
As always we accept checks, money orders and cash.
The easiest and fastest way is to Check out our online store and pay with a credit card or debit card.
Canadian and international orders may want To email us regarding postage and credit card purchasing.
There may be high rates on shipping and tax for intl. orders which we have no control over.
Look into your local tax code to avoid surprises.
Washington State residents must pay their local sales tax on the entire amount including postage.
Shipping
I usually ship via USPS mail; anything over 13oz. goes Priority Mail. All orders will receive an automatic email notification when sent and a tracking number should be attached.
Many Canadians order these tools. Canada Post can be slow and a little iffy. I will notify you when I send your tools. Check with your post office starting a week after your order is shipped. They will only hold your mail for two weeks and then send it back to us. This takes lots of extra time and money, if your gets sent back we will have to charge you for reshipping. We do not take responsibility for your item after it has been dropped off by the carrier and it is your responsibility to ensure a secure drop-off. If you are experiencing difficulties receiving your order make sure to check with your local post office first.
Miscellaneous
Please remember – Kestrel is a custom tool business, hand producing tools to the highest standards. No matter how hard we work, we can produce only so much. These tools are made to order. Once you place an order we manufacture the tools specifically to that order. For this reason we cannot except returns and do not offer refunds. Large orders tend to take longer, so anticipate the wait time and order well before you need tools.
Keeping In Touch
We would like to minimize the amount of time we spend on the phone. If you have a question or inquiry about your order please e-mail us, we'll respond promptly. If you are good with computers you will be able to fill out the order blank online, then send it to me via email. Then print a copy of your order to send in with your payment. If you do this it will help me get your order to you faster. Once I get the e-mail order I will be able to fit it into my production schedule. If you are doing an online inquiry please let me know where you live for postage and Washington sales tax calculations.
If you wish to be on our email list you may get random news from Kestrel from time to time. You can get off whenever you like and no, I'll never trade your name to anyone. You are welcome to send me photographs of your art; if it is OK with you I may include your work in the periodic e-mailings or here in our website's Art Gallery.
We are located on Lopez Island in the San Juan Islands. Access is by ferry from Anacortes, WA, or Sidney, BC, Canada. We operate this business out of our home and have no retail sales facility on Lopez Island. Although we welcome visitors, we hope they will honor our privacy—please call ahead.
Disclaimer
We do not assume responsibility for the safe use of these tools. Items shown in this catalog and at our dealers' stores are sold with no liability to Kestrel Tool LLC or its employees. These tools are shipped extremely sharp and are capable of inflicting considerable mayhem upon the careless. Please use every caution when working with them. Read the instructions, watch the videos on our site. Watch the runout of the tool. Wear safety glasses. A gauntlet glove worn on the hand holding the work will help protect your hand and fingers—you need them, take care of them.
Final Thoughts
On this coast much work is being done for actual use in an active ceremonial and ritual life. The tools are also being used in making this beautiful mission style furniture in Santa Fe, in building fine wooden boats in Maine, in the manufacture of wonderful stringed instruments and in dozens of other equally vital ways. These craftsmen and women are investing themselves in their work, showing respect for their materials and for the earth that created them. I guess what I would like most to express is my thankfulness for the opportunity to supply tools to some of the finest, most aware artists of our time. I hope to continue to deserve your confidence and trust by operating this business in an open and straightforward manner, by providing technically competent, geometrically correct tools and by investing my heart in my work as a blade maker as you do in your work as artists and sculptors.
Thanks for your wonderful support and comments. I am grateful to be filling a real need for real people doing creative work. Love your families and the mother earth.
Click Here to Buy Tools Online here at the Kestrel Shop